People resist change, whether it's automation, the Internet of Things, Big Data, or any other innovation.
Sometimes they are right to worry about the loss of privacy and the changes to social interaction entailed by things like Facebook or Big Data. But many of the things which were regarded as 'newfangled' in 1999, when Adams wrote this article, are now part of the furniture of our lives, scarcely noticed - just as he predicted.
One example is chatting with people via text messaging, which was still weird in 1999, but is now completely normal.
Currently, there are still workplaces where things that could be automated are done manually - like parts of the order-to-cash process. But in another decade or two, automated data processing will be just part of the furniture.
This classic article by Douglas Adams still has relevance today.
1) everything that’s already in the world when you’re born is just normal; 2) anything that gets invented between then and before you turn thirty is incredibly exciting and creative and with any luck you can make a career out of it; 3) anything that gets invented after you’re thirty is against the natural order of things and the beginning of the end of civilisation as we know it until it’s been around for about ten years when it gradually turns out to be alright really.